MTN *****s money!

This is absolutely unacceptable. I have been in contact with a so called MTN champion directly to receive feedback of R4500 that has been ****** on my account and yet I'm still waiting! I've had a conversation with someone on Facebook massager on the 3rd of June 2021 where I've been told that my query was escalated at the ***** department ans and that it will take 3-5 working days for me to receive feedback. We are now on day 8 and almost on 2 months after I've logged in my first ticket number(complaint) How is it possible that a company so big in South America has no morals when it comes to helping their loyal customers?? I'm sick and tired of getting useless service but when it comes to paying them they will always be first in line! Money has been ****** out of my account and someone needs to pay my money back! Can someone help? Please!!?