MTN *****S MONEY

I was debited double on my account more than R1500 on the 1st of October i called on the same day and every second day and could not get confirmation of when the refund will be done We cannot say they are doing it in Batches Wedneday the 9th of October spoke to a gentleman that confirmed he will escalate again and that his supervisor will also escalate and the supervisor will contact me before 4. Till today no supervisor contacted me.

i called again on the 11th and complained once again informing the lady how would you like it if you were 1500 short for the month which is your weekly grocery money ..... some of us budget accordingly..... she again said nothing we can do we at customer service did all we can we cant do anymore this is not a customer service issue. it is with the refund department .... and i must take note it takes 21 days for a refund ... yes the first person to give me a time frame . But hell no how can you take my money and then tell me i must wait 21 days to get a refund.

I expect some compensation for this error. That you easily take my money but i must wait 21 days with no email, sms for oh we are sorry we made an error .... so you will deduct my next debit order before i receive the dam refund. I have very colourfull words that i would use for the **** servvice i received if i do not get my refund by Monday or at least confirmation you have done the refund and will reflect by no later than Tuesday I am going to the ombud and the newspapers. you are clearly *****ing my money and this could have been any other person who perhaps cant afford to have this amount deducted as they plan ahead with finances that you refuse to refund ASAP and tell me its not our problem at customer services we done what we could please pay back my money.