1 reviews | Active since Oct 2009
MTN *****s money
MTN has been charging me a monthly data bundle fee and I am not receiving the actual data . I have been trying since March 2018 to get the unknown subscription cancelled since I never signed up for this. Each month they promise me it is cancelled just to find that they charge me again in the new month. I am sick and tired of battling with useless call centre agents. They are *****ing my money and this is ***** !!!!!!!!!!!!!!!!!!!!! I want my refund and subscription cancelled by close of business today. I receive calls everyday to have my contract upgraded, but they don't have the time to sort my queries , this is not on. I won't upgrade until they sort this mess.
Dear Johan,
We have reviewed your complaint and we owe you our deepest apologies for the inconvenience you had. Our customer’s satisfaction is our first priority. Listening to your complaints and get them sorted out and providing satisfaction is one of our important aim.
Kindly note the data bundle has been cancelled and removed from your account. A credit of R77.00 has been processed for the incorrect billing and shall reflect on your MTN account within 24 hours.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
***
Best regards,
Dear Johan,
We have reviewed your complaint and we owe you our deepest apologies for the inconvenience you had. Our customer’s satisfaction is our first priority. Listening to your complaints and get them sorted out and providing satisfaction is one of our important aim.
Kindly note the data bundle has been cancelled and removed from your account. A credit of R77.00 has been processed for the incorrect billing and shall reflect on your MTN account within 24 hours.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
***
Best regards,