1 reviews | Active since Feb 2018
Mtn *****s money
I tried to get an contract via Mtn online in March and cancelled the deal on 11 Apr because the handset was never delivered. I then got a contract from another service provider. On 1 May R267. 30 was debited from my account by Mtn. Upon investigation Mtn online call centre agent told me that this deal was cancelled, but they don't know how to refund the incorrectly taken money back into my bank account. Mtn is *****ing people's money without even providing a service.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online confirming your ID number to pick up the MTN account number A***
The account has been cancelled. Debit for R267.30 was requested.
We have passed a credit on the account for R267.30, the credit will reflect tomorrow once reflecting the refund will be requested to your bank details as per the information on the account.
Screen dump was sent to you as proof that the contract was cancelled.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online confirming your ID number to pick up the MTN account number A***
The account has been cancelled. Debit for R267.30 was requested.
We have passed a credit on the account for R267.30, the credit will reflect tomorrow once reflecting the refund will be requested to your bank details as per the information on the account.
Screen dump was sent to you as proof that the contract was cancelled.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,