Mtn *****s money!!!

On the 20th of August I accidently loaded my phone with R1000 airtime instead of the R100 meant via my banking app. On getting hold of Mtn to discuss this matter - I was told that no refunds would be possible but that I shouldn't worry as the money can not be taken away and that it will always be available. <br> <br> The following month, after checking my account the day before hand and seeing I still had +R800 available, my money in its entirety went missing. <br> <br> Numerous phone calls and emails (at LEAST 12) have resulted in ABSOULETY NO RETURNED FEEDBACK FROM MTN either telling me what happened to my money, or when it would be returned to me. <br> <br> It has been weeks!<br> <br> When you call their call centres, you hold for ages, only to have your called dropped before someone ever picks up. Looking for any kind of ombads contact is like trying to find a needle floating around in the solar system. <br> <br> MTN is a joke and after roughly 10 years of being with them - I think it is high time for a change.