1 reviews | Active since Feb 2010
Mtn *****s money
<p>On saturday I recharged my account with N4000. 5days later it's depleted and in my mtn account i can only see N245 charges to my account. </p> <p>I have contacted customer care regarding this to show me my detailed billing for the last few days . But refuses to do it and avoid the answer completely . This is how mtn *****s your money!!</p> <p>I have asked them 3-4times to show me where all my airtime went. .. and everytime they answer is the same.. " there is no irregularities on your account everything is in order." </p> <p>Avoiding the real answer just means that your hiding something!!</p>
Hello Willem, I have tried that. I have 15 emails back and forward between me and customer care. The more I ask them to give me a detailed print out of where all my money went. The more MTN customer care (Agatha) will avoid it. Seeing that my itemized billing only show that I used N245 from my N4000.
Aftersome invetigation of my own I came that while i have an active data bundle running, you(MTN) was deducting money at the same time for data. So this is double charges.
Hello Willem, I have tried that. I have 15 emails back and forward between me and customer care. The more I ask them to give me a detailed print out of where all my money went. The more MTN customer care (Agatha) will avoid it. Seeing that my itemized billing only show that I used N245 from my N4000.
Aftersome invetigation of my own I came that while i have an active data bundle running, you(MTN) was deducting money at the same time for data. So this is double charges.