nC
novandran C
1 reviews | Active since Oct 2010
22 Jun 2019, 13:46
MTN *****s From You
I have overpaid MTN over R8000.00. When i contacted them they acknowledged the overpayment. This was done about 3 years ago. They now want bank statements which cost over R1500. To get. Although MTN has proof of my overpayments they still say that their finance department is investigating the matter. Its now 3 months. I have been with MTN since 1998. So much for service to loyal customers Nova Chetty ***
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MTN South Africa's replyOfficial
24 Jun 2019, 13:43Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note as per our telephonic conversation, I will escalate your query to our banking team to assist and advise on a way forward. I will advise you via email on the status of your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note as per our telephonic conversation, I will escalate your query to our banking team to assist and advise on a way forward. I will advise you via email on the status of your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply24 Jun 2019, 13:43
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note as per our telephonic conversation, I will escalate your query to our banking team to assist and advise on a way forward. I will advise you via email on the status of your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note as per our telephonic conversation, I will escalate your query to our banking team to assist and advise on a way forward. I will advise you via email on the status of your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team