1 reviews | Active since Apr 2013
MTN *****s from people!!!!
Dear Sir/Madam,<br> <br> Last year I had the same complaint. I got an exuberant bill on my data account. For months I tried to get an itemised bill to understand why my bill is so high. after several promises, to this day I have not received it. miraculously they credited my account with an amount and they only said they made a mistake. i was still left with R694-50 which I had to pay for NOTHING. eventually I got tired of my service getting suspended so I paid. <br> It happened again. i received a bill (11/02/2016) for R424.34 for Data Calls. I checked data usage on my IPad and I did not use 5Gigs that I am entitled to on my contract. I do not download huge amounts of data and I do very little on my IPad. how is it possible that I can use 5G worth of data? I did not use that data and I will not pay for it. I will honor my contract and pay the contractual amount but I will not pay for something I did not receive . I destroyed the sim card and I will not renew my contract with MTN. The data contract phone number: ***.<br> <br> I cannot express the hatred I have for this company. they put me through hell last year and they are doing it again. I am done!! I am finished with MTN!!!
We are truly sorry for any inconvenience caused.
We have now perused the account and see that you were charged out of bundle rates and there was still data available.
We've now approved a credit for the amount of R483.75 including VAT. The credit will reflect on the account within 24/48 hours.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team
Best regards,
We are truly sorry for any inconvenience caused.
We have now perused the account and see that you were charged out of bundle rates and there was still data available.
We've now approved a credit for the amount of R483.75 including VAT. The credit will reflect on the account within 24/48 hours.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team
Best regards,
