1 reviews | Active since Oct 2014
Mtn *****s from its customers
Every month I purchase extra data from mtn and evey month they ***** 300 - 500mb of my data. It supposedly expires. I am so tierd of mtn *****ing from me. Add up over an year period how much data we all cant use that mtn just *****s back and then sells it back to us. This is sure and simple *****! . Why is there an expiry date. To force the customer to buy more. Just like price fixing ****s. Its ******* to ***** and yet big companies can ***** from us all and we can't do anything. If you ***** from them, well then you go to jail. How is that just or fair? When are we going to stand together and do something about Mtn? Why do we allow them to ***** from us. Refuse to pay them and you get black listed. How do we, honest south Africans get justice without getting black listed? When I asked them why, they compared it to milk! If you dont use your milk it expires. How can they say that. Shouldn't it be my right to use up my data. Every single byte? Mtn really needs a good kick in the nuts! Or its time to get an CEO thats not an ******! If mtn charged peanuts for their services, ******s and ******s in the top brass would of been understandable!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the usage for data can only carried over for 1 month this function has been set up by MTN business rules. However we have sent your feedback to our marketing department to be aware of this complaint and to try to change the business rules in the future to make this easy for our clients.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the usage for data can only carried over for 1 month this function has been set up by MTN business rules. However we have sent your feedback to our marketing department to be aware of this complaint and to try to change the business rules in the future to make this easy for our clients.
Kind Regards,
Alice van der Merwe
***
Best regards,
