MTN *****s from customers and bull****s then when they complain

MTN is the worst service provider, they make their profit by *****ing from their customers and their customer care / call centre agents are trained to lie to you

On Tuesday 22 of January l recharged with R 200 airtime, after an hour l checked the balance and it said zero.

l did not panic because there were days when l had phoned MTN complaining about the correct balance not showing and some call centre agents would advise me to switch off the phone for ten minutes or put it on flight mode, which always helped

I repeated the same thing many times hoping the balance will show R 200, but it did not

I then phoned the call centre and complained, after a lot of arguments the service champions at lies advised me to visit the nearest MTN store claiming that they would be able to assist me because they could not see how the R200 airtime was used

I went to the Randburg branch and they told me that the system in the shops does not show how airtime is used and advised me to contact the call centre again

I called the so called service champions who told me to go back to the store, so l went to the Nicolway branch they put my number in the system and proved to me that shops can not trace how airtime is used

I then wasted more days talking to incompeted service champions and their supervisors who just love to listen to their own voices instead of providing service, l was told more than ten stories about what happened to the airtime

After phoning the call centre for more than a week RONALD the only service agent that deserves a champions AWARD, the one star that l rated is for RONALD

After listening to my complaint RONALD booked a service call ( ref: ********** 5649) , l followed up after a week and they told me that the Technical department concluded that l made a phone call

I then told them that there were wrong and it was bull**** they should refund me because they could not even back up their LIES with a number

I was then told that the SUPERVISOR, Mr D Moodley will call me before the end of the day

I called the following day when the Supervisor failed to call me and the service agents were back to their stupid games again trying to make me believe conspiracy theories about what happened to my airtime because they could not back up what their technical department concluded

MTN train your call centre agents to stick to one story when they LIE