1 reviews | Active since May 2013
MTN *****s from customers - A***
<p>This is not the 1st time MTN deducted money from my sons account for 1GB data bundles. </p> <p>I need you to go back on this account and see where MTN overcharged me as the web site is horrible to retrieve history on! The following was the only invoices I could get after a morning of battling to get it on MTN Active.</p> <p>Only me have my password and neither one of my sons EVER take extra bundles on my account they buy pay as you go!!!</p> <p> </p> <p>After battling for more than a month now Angel Mabuza mailed me stating that sms bundles and data bundles was requested to be added - after asking to let me know who requested it and she must send me the proof (either the recording or the mail where I requested it) she then said I must log my query with 808!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>I want my money back NOT DATA bundles or anything else (like the previous time I found out you took money from my account ) I want my bill to be credited with all the money MTN stole from me - I am gaoing to lodge a complaint with the Consumer counsil and going to lodge a campain so that ALL MTN customers look at their accounts to see how much money MTN take from us without us requesting extra services!!</p> <p> </p> <p>Sept 2015 - Bill is supposed to be R 501.32 But was R 737.02</p> <p>October 2015 - Bill was correct R 501.32</p> <p>November 15 - Bill was correct R 501.32</p> <p>December 15 - Bill was correct R 501.32</p> <p>January 2016 - Bill was correct R 501.32</p> <p>Feb 2016 - Bill is supposed to be R 501.32 But was R 650.41</p> <p>Mrt 2016 - Bill is supposed to be R 501.32 But was R 650.49</p> <p>April 2016 - Bill was correct R 501.32</p> <p>May 2016 - Bill is supposed to be R 501.32 But was R 650.50</p> <p> </p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
On the account notes we do pick up 808 call center received the call from the account holder to load the 1GB Ahdoc bundle.
September the call was done on the 13-9-2015 @04:57:46 for the 1GBAdhoc bundle to be loaded.
On the 2015-12-16 808 received a call at @4:29:43 for the 1GB Once off Adhoc bundle to be loaded.
On the 16-3-2016 808 received a call at 02:07:54 for the 1GB Once off Adhoc bundle to be loaded.
On the 21-4-2016 808 received a call @06:05:37 for the 1GB Once off Adhoc bundle to be loaded.
We have requested for the recordings to be pull to verify the request for the 1GB adhoc bundels.
We will listen to the recordings, if the recordings state that the called requested for this service the account will not be credited the charges will be valid.
If the recordings do not make statement for this service to be loaded then only will the account be credited.
We have requested for the recordings.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
On the account notes we do pick up 808 call center received the call from the account holder to load the 1GB Ahdoc bundle.
September the call was done on the 13-9-2015 @04:57:46 for the 1GBAdhoc bundle to be loaded.
On the 2015-12-16 808 received a call at @4:29:43 for the 1GB Once off Adhoc bundle to be loaded.
On the 16-3-2016 808 received a call at 02:07:54 for the 1GB Once off Adhoc bundle to be loaded.
On the 21-4-2016 808 received a call @06:05:37 for the 1GB Once off Adhoc bundle to be loaded.
We have requested for the recordings to be pull to verify the request for the 1GB adhoc bundels.
We will listen to the recordings, if the recordings state that the called requested for this service the account will not be credited the charges will be valid.
If the recordings do not make statement for this service to be loaded then only will the account be credited.
We have requested for the recordings.
Kind Regards,
Alice van der Merwe
REQ:***
Please go back on these records and look at my sons cell number! They doesn't have access to my pin! Yes I buy additional data for my own number but not for theirs!
Please go back to above mentioned records of yours and compare it with the invoices! Mine was also billed to my account!!!!
Please go back on these records and look at my sons cell number! They doesn't have access to my pin! Yes I buy additional data for my own number but not for theirs!
Please go back to above mentioned records of yours and compare it with the invoices! Mine was also billed to my account!!!!
Please go back on these records and look at my sons cell number! They doesn't have access to my pin! Yes I buy additional data for my own number but not for theirs!
Please go back to above mentioned records of yours and compare it with the invoices! Mine was also billed to my account!!!!
Please go back on these records and look at my sons cell number! They doesn't have access to my pin! Yes I buy additional data for my own number but not for theirs!
Please go back to above mentioned records of yours and compare it with the invoices! Mine was also billed to my account!!!!
Again *****s another R 149.18 from me! Owing me in total R832.32 - How many people don't even know that this is happening to them as well!
Again *****s another R 149.18 from me! Owing me in total R832.32 - How many people don't even know that this is happening to them as well!