MTN *****s from clients! Thank you MTN

Item: MTN South Africa
Rating: 5
Author: charne O

My phone has been with MTN for 9 weeks! I have not received my phone or a tracking number for my phone but the claim has been closed. No communication from mtn at all!!! They don't answer their phones or respond to any type of communication i pay R341.23 per month for the use of my device, repairs should take 2 weeks so mtn should repay me 7 weeks worth as they had my device for 9 weeks! I just want to say well done mtn, you are really supplying pathetic service to your clients!

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Replies (1)

MTN South Africa's replyOfficial

10 Mar 2016, 16:48

Hello muiskind,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

MTN South Africa's reply10 Mar 2016, 16:48

Official