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Stella M

1 reviews | Active since May 2016

05 Mar 2017, 12:34

Mtn *****s data and then denies it!! Also, useless customer service

<p>How is it possible that data just runs out without me even using the phone.??? The background data is off and the only thing I use is Whatsapp. Yet losing data, up to 300 MB per day. This started happening last week after someone called me from MTN asking if I wanted to purchase extra data and I said no. Because I used to get by with 500mb per month and now not even 2gb lasts a month. The only conclusion is that MTN is *****ing data from its customers. Also, the call center is of no use whatsoever. I upgraded this contract in Dec last year and if you want me to continue paying for it, you'd better sort out this issue right now! There are several other customers complaining of the same issue, check the Hello Peter thread.</p>

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Replies (1)
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Stella M's update09 Mar 2017, 07:40
Reviewer Update

Still no answer to this complaint 3 days later and the data keeps running out!!