MTN *****S DATA AND AIRTIME!!!!

<p>I purchased 1 GB of data last night and it disappeared within an hour after checking posts on facebook? NOTE: No downloading of anything took place. This has happened previously and, as I thought it could have been due to apps running in the background, disabled all a while back. Attempts to call 173 were useless as nobody answered the phone on MTN's side. I decided to avoid the frustration of speaking to MTN and tried reloading another 1GB of data only to receive a message that I had insufficient airtime to continue with the transaction. I use the MTN SKY option and still had R91 non-expiry airtime to purchase the fortnightly data for R89 as well as R290 WOW bonus valid until 23h59. It was only after I funded my airtime again with another R100 that I was able to purchase data. At this stage my non-expiry airtime balance should have been R102 but only reflected as R70??????? Where has my data and money gone????? I have had two previous experiences (September and November) where daily airtime allocated has disappeared mysteriously - and which MTN has not had the courtesy to respond to despite being told my queries had been escalated to the technical dept. I would really appreciate a response and a refund MTN - it's the decent thing to do!</p>