CB
Canvas B
1 reviews | Active since Jun 2010
13 Jul 2018, 00:14
MTN *****S DATA!!
On the 2nd of July I bought a 30 day bundle. Queries using *136*1# indicated that it would expire on the 12th of July. The complaints team assured me that it would not. Well it did with still 1GB of data!! Does anybody in MTN knows how their systems work? I think not!!!!
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MTN South Africa's replyOfficial
13 Jul 2018, 06:40Good day Canvas,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we have logged your complaint through to our billing department for assistance. They will conduct an investigation on what happened to the data.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply13 Jul 2018, 06:40
Official
Good day Canvas,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we have logged your complaint through to our billing department for assistance. They will conduct an investigation on what happened to the data.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,