NF
Nicole F
1 reviews | Active since Oct 2015
16 Oct 2015, 08:49
MTN *****S DATA
Good Day<br> <br> At 18:57 on Thursday 15/10/2015 I recharged my airtime with R180.<br> At 18:59 I successfully load a 1 Day Internet Bundle. That means unlimited data for the rest of the evening. When I tried to activate my bundle a message said I have not purchased a bundle. <br> At 19:30 ALL THE AIRTIME I BOUGHT WAS GONE! I DID NOT DOWNLOAD ANYTHING. I DID NOT UPDATE ANYTHING!<br> <br> This is so unacceptable. MTN has been taking my data away for the past 5 months and I have ignored it. I do not understand WHY. I am fed up. I will not be upgrading with MTN come year end. I have been a loyal customer for 10 years now. <br> <br> VERY DISAPPOINTED
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MTN South Africa's replyOfficial
17 Oct 2015, 13:25Hello NAFRITZ0408,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that we have credited R40.00 that was used to purchase the data bundles , but as for the R140.00 it was used for internet connetion.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that we have credited R40.00 that was used to purchase the data bundles , but as for the R140.00 it was used for internet connetion.
Warm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply17 Oct 2015, 13:25
Official
Hello NAFRITZ0408,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that we have credited R40.00 that was used to purchase the data bundles , but as for the R140.00 it was used for internet connetion.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that we have credited R40.00 that was used to purchase the data bundles , but as for the R140.00 it was used for internet connetion.
Warm Regards
Nompumelelo
REQ:***
Best regards,