JS
Jitesh S
1 reviews | Active since Feb 2019
17 Feb 2019, 11:15
Mtn *****s customers money
Spoke to a mtn agent about airtime going missing. Unsubscribed from all wasp services that I didn't subscribe to in the first place. Set spend limit and still wasp continues and money gets taken from my account. Waiting for an agent to contact me back from January still no response on what happened and how they going to fix it. Expect a full refund of all money taken from my account *******ly.
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MTN South Africa's replyOfficial
18 Feb 2019, 13:53Good day Jitesh
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you on the number provided but have had no answer. I cannot check on your query as well since you have not provided the number in question. I will send you an email for the number you are querying about.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you on the number provided but have had no answer. I cannot check on your query as well since you have not provided the number in question. I will send you an email for the number you are querying about.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply18 Feb 2019, 13:53
Official
Good day Jitesh
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you on the number provided but have had no answer. I cannot check on your query as well since you have not provided the number in question. I will send you an email for the number you are querying about.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to contact you on the number provided but have had no answer. I cannot check on your query as well since you have not provided the number in question. I will send you an email for the number you are querying about.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team