1 reviews | Active since May 2018
MTN *****s airtime from their customers
Mtn stole my money. I loaded airtime to buy bundles, when i buy bundles I see a message stating that I dont have enough funds to buy the bundles??!!! how , why do you always do this to me? When i call customer service they telling me my data was on while I know their trick,,,my data was off!! Always when I load airtime on my phone, a few cents will be missing if the data is on. I decided to always switch off my mobile data when buying ot transferring airtime.
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that an escalation has been sent to the Pre-paid Division to assist on the data that deplete when loading bundles. Once received, a call will be done to advise on the outcome.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that an escalation has been sent to the Pre-paid Division to assist on the data that deplete when loading bundles. Once received, a call will be done to advise on the outcome.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team