MTN *****s Airtime

Item: MTN South Africa
Rating: 1
Author: Ife A

MTN has repeatedly taken funds that were not used from my account. Today it was R72 in airtime. I consider it to be theft, and would not recommend the use of their services to anyone.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

09 Jul 2018, 18:36

Thank you for your post.

Kindly receive our sincere apologies for the inconvenience caused.

As per our telephone conversation we have evaluated your account and adjusted a goodwill credit of R72.00 airtime please dial *141# to check your balances.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply09 Jul 2018, 18:36

Official

Thank you for your post.

Kindly receive our sincere apologies for the inconvenience caused.

As per our telephone conversation we have evaluated your account and adjusted a goodwill credit of R72.00 airtime please dial *141# to check your balances.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

Ife A's updateReviewer Update

09 Jul 2018, 18:46

Thank you for your swift reply and for rectifying the issue. I hope this won't happen again.

Ife A's update09 Jul 2018, 18:46

Reviewer Update

Thank you for your swift reply and for rectifying the issue. I hope this won't happen again.