PG
Patricia G
1 reviews | Active since Nov 2017
05 Jun 2018, 12:44
MTN *****S AIRTIME
Mtn Stole R300 airtime again. It is disappointing how MTN stole my airtime. I loaded airtime in the sim card on 24 May 2018 & it vanished. When I contacted MTN I got 3 different stories as to where the airtime went. Lastly I spoke with a gentleman that told me that the sim card was disconnected by MTN. I asked what happened yo the money & he told me that he was going to log a complaint & I was going to get the response in 3 working days. 4 days pass last week & I called today 05 June 2018 to ask what happened. I am told that the sim card was disconnected by MTN & they forfeited the airtime that was loaded in it. That is *****ing.
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MTN South Africa's replyOfficial
06 Jun 2018, 05:35Good day Patricia,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint to our contact centre for urgent assistance, You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply06 Jun 2018, 05:35
Official
Good day Patricia,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint to our contact centre for urgent assistance, You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,