SK
Shaun K
1 reviews | Active since Dec 2015
10 Dec 2015, 09:40
MTN *****s airtime
Last night I attempted to download a video file, which although failed was about 40 odd MB, I had a remaining bundle of over 55 MB available. Yet when I tried to load a new bundle I suddenly saw that R32 of my airtime was missing. This morning I got an SMS stating out of Bundle charges. I phoned the call centre yesterday and got given a joke of an explanation of multiple sessions. I have a data bundle why is MTN charging me airtime and out of bundle rates when I actually do have a date a bundle. This is not the first time it happened but the previous times were not nearly as much so I brushed it off. When I spoke to the call agent they said that we should not have airtime and data on the phone to avoid this. Seriously What If there is an emergency and I need to call. .Regardless of whatever issues MTN has, if I bought data they have no right to touch my airtime till that data is completely depleted. I demand this be refunded and I am seriously upset about this and we also need to know what MTN is going to do to prevent this happening again. It is absolutely ridiculous! No one has money to waste on airtime just to be ****** at extremely high rates due to network incompetence.
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MTN South Africa's replyOfficial
15 Dec 2015, 13:18Hello SASHK1984,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that when I check on my side the internet session that was opened on your phone was 81.29MB so the data that you had in the phone was not enough the internet also took R31.64.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that when I check on my side the internet session that was opened on your phone was 81.29MB so the data that you had in the phone was not enough the internet also took R31.64.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply15 Dec 2015, 13:18
Official
Hello SASHK1984,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that when I check on my side the internet session that was opened on your phone was 81.29MB so the data that you had in the phone was not enough the internet also took R31.64.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that when I check on my side the internet session that was opened on your phone was 81.29MB so the data that you had in the phone was not enough the internet also took R31.64.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,