MTN *****S
<p>I have complained about this issue a few months ago, where my data gets finished extremely fast, I was told on this forum that it is my phone it self. </p> <p>Since the begining of December 2016 I would load data and it wouldn't even last a week weather it was 1GB or 2GB ,usually a ON 1GB lasts me 2 and a half weeks never lasts me more than a day and 2GB lasts me the entire month. I have at least spent more than R1000 on data due to this! My background data is off and I only use basic apps. I called MTN and was told to go in store , I went and was told they can't see the problem and that on my phone everything seems fine , I even explained to the consultant that when I load airtime and make 1 phone call the airtime disappears ,he than checked for subscriptions and there was non he than told me I should go to melrose arch to some store to check for a virus I think it was an excuse to get me out of he's hair because he could not locate the problem , my phone does not have a virus because the phone is working perfectly fine and I have anti virus app. So the only conclusion is that MTN is robbing me /*****ing from me so that i can purchase more data from ur company and you people can become more richer !!!! I want my data refunded to me, MTN is the most expensive network and they still do this! Disgusting. After many Years of being a client I have never experienced such service with MTN ,I might have to change my network if this is not resolved.</p> <p> </p> <p>1) I want an investigation done concerning this matter.</p> <p>2)I want my Data refunded ASAP</p>
Good day Layla,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that data depletion is based on activities that occur/are running on the device. Automatic mobile uploads and auto-updates also impact dearly on data deletion so it is wise to review your device settings as far as the above are concerned. Also note that some websites(You Tube for example) deplete larger amounts of data within a short period of time.
Should you require a URL report to indicate what your data is/was being used on you can send your request via email to *** and they will assist further.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Layla,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that data depletion is based on activities that occur/are running on the device. Automatic mobile uploads and auto-updates also impact dearly on data deletion so it is wise to review your device settings as far as the above are concerned. Also note that some websites(You Tube for example) deplete larger amounts of data within a short period of time.
Should you require a URL report to indicate what your data is/was being used on you can send your request via email to *** and they will assist further.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
