MM
Mohamed M
1 reviews | Active since Apr 2017
30 Apr 2017, 13:09
MTN *****s
<p>Last year December I upgraded/renewed my contract with MTN.</p> <p>Since then every month an extra Rs93.00 is being deducted for my account.</p> <p>Every month's end I walk into the Crests branch and report this.</p> <p>The staff there is very friendly and understanding, but though they log a ticket with proper wording if my issue it never gets resolved. Now 4 months down the line the issue remains unresolved; YES, MTN *****S!!!</p> <p>Now I am a charitable person and if the reason for this theft is because the boses otherwise need to go through garbage bins to fetch food for their family and mistresses then I would like to be informed. Otherwise give back what you are *****ing.</p> <p>One day these people from MTN will face a certain situation and ask themselves: "Why GOD, why?".</p>
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Replies (2)
MTN South Africa's replyOfficial
02 May 2017, 17:53Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records a credit of R279 was sent through for approval on the 11 April 2017 for the data bundle you were billed for. We have escalated this request for feedback.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply02 May 2017, 17:53
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records a credit of R279 was sent through for approval on the 11 April 2017 for the data bundle you were billed for. We have escalated this request for feedback.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MM
Mohamed M's updateReviewer Update
03 May 2017, 18:23Thanks for your reply Itumeleng.
But let be straight to one another:
This was not your fault
No one will resolve this
The *****ing will and is continuing (now 4 times, in a few days it will be5)
No one has the decency to speak to me directly
Fact remains the shareholders of MTN should have been strangled at birth!
MM
Mohamed M's update03 May 2017, 18:23
Reviewer Update
Thanks for your reply Itumeleng.
But let be straight to one another:
This was not your fault
No one will resolve this
The *****ing will and is continuing (now 4 times, in a few days it will be5)
No one has the decency to speak to me directly
Fact remains the shareholders of MTN should have been strangled at birth!