BS
Bianca S
1 reviews | Active since May 2015
11 May 2015, 11:25
MTN *****ING SECOND TIME IN LESS THAN 6 MONTHS
MTN DOES IT AGAIN! FOR THE SECOND TIME IN 6 MONTHS MTN HAS CHARGED ME *******LY AND SUSPENDED MY ACCOUNT FOR A BILL THAT CANNOT EXIST. In September last year MTN had to refund me over R 3000 on bills they charged me *******ly for data which was proven to be a **** bill. They have done it again! Full story here: [URL Removed]
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MTN South Africa's replyOfficial
13 May 2015, 15:11Hello Binkskee,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that there was a problem with your usage limit barring service. A request (REQ:***) was logged with our Billing Department to ensure the charges are corrected and we've now also logged a request with our Billing Support team to resolve the issue with the usage limit barring not being triggered when you have used up your monthly provisioning of airtime, data and SMS bundles.
We will touch base with you as soon as we get feedback on both requests.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that there was a problem with your usage limit barring service. A request (REQ:***) was logged with our Billing Department to ensure the charges are corrected and we've now also logged a request with our Billing Support team to resolve the issue with the usage limit barring not being triggered when you have used up your monthly provisioning of airtime, data and SMS bundles.
We will touch base with you as soon as we get feedback on both requests.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply13 May 2015, 15:11
Official
Hello Binkskee,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that there was a problem with your usage limit barring service. A request (REQ:***) was logged with our Billing Department to ensure the charges are corrected and we've now also logged a request with our Billing Support team to resolve the issue with the usage limit barring not being triggered when you have used up your monthly provisioning of airtime, data and SMS bundles.
We will touch base with you as soon as we get feedback on both requests.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that there was a problem with your usage limit barring service. A request (REQ:***) was logged with our Billing Department to ensure the charges are corrected and we've now also logged a request with our Billing Support team to resolve the issue with the usage limit barring not being triggered when you have used up your monthly provisioning of airtime, data and SMS bundles.
We will touch base with you as soon as we get feedback on both requests.
Regards
Tim
MTN Complaints Management Team: REQ:***