PJ
Pieter J
1 reviews | Active since Feb 2011
19 Nov 2018, 12:13
MTN *****ing our money????
At the end of July my MTN bill is suddenly almost double. From +- R2900 to R5900????? I went to the branch and all they can say is that Mtn has changed their billing dates. Why do I have to pay more? My debit order went through every month. I contacted Mtn via email but no response. And every month they charge rent too????? Will they give answers this time?????
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Replies (2)
MTN South Africa's replyOfficial
20 Nov 2018, 14:31Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply20 Nov 2018, 14:31
Official
Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's replyOfficial
21 Nov 2018, 13:38Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a request was logged to our billing admin team ref: *** and our team have picked up that there was no invoice for R 5950.48.
Your account runs 1 month in arrears, meaning the you will always have an outstanding balance. The R 5950.48 is made up of invoices dated 2018-09-26 and 2018-10-26. You current outstanding balance is R 2,975.24
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a request was logged to our billing admin team ref: *** and our team have picked up that there was no invoice for R 5950.48.
Your account runs 1 month in arrears, meaning the you will always have an outstanding balance. The R 5950.48 is made up of invoices dated 2018-09-26 and 2018-10-26. You current outstanding balance is R 2,975.24
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply21 Nov 2018, 13:38
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a request was logged to our billing admin team ref: *** and our team have picked up that there was no invoice for R 5950.48.
Your account runs 1 month in arrears, meaning the you will always have an outstanding balance. The R 5950.48 is made up of invoices dated 2018-09-26 and 2018-10-26. You current outstanding balance is R 2,975.24
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a request was logged to our billing admin team ref: *** and our team have picked up that there was no invoice for R 5950.48.
Your account runs 1 month in arrears, meaning the you will always have an outstanding balance. The R 5950.48 is made up of invoices dated 2018-09-26 and 2018-10-26. You current outstanding balance is R 2,975.24
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Warm Regards
Sizwe Schoeman Complaints Management team