aV
amelia V

1 reviews | Active since Dec 2011

26 Oct 2015, 11:49

MTN *****ING MY MONEY AND *****ING MY TIME

23 March 2015 -Upgraded to (my choice 100) = 100mins, 200sms, 300data @ R549.00. MTN subtracted R810.00 from my account since 23/03/2015, therefore over charging me with R261.00 x 8 = R2 088.00.<br> 23 September 2015 -Logged a complaint/query inside Mtn store (Menlyn) with \Matt"and \""Wadsen\"".<br> 30 September 2015 - @ 16:07 I quote the email from Customer Services (Happy Manyaka) : \""Kindly be advised that we logged a request REQ: *** and please note that it will take us 10 working days to refund you please dial 808\"".<br> 20 October @ 10:09 - Dialled 808 - spoke to Bevan Smith. He said he could not see any feedback previously logged on above references? He resent the 1st request \""***\"" and \""***\"" with telephonic reference \""***\"" and cc'd me in the email. <br> 26 October 2015 - After 63 emails sent to Customer Care"

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Oct 2015, 12:26
Official
Hello pofneus,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Our billing department is busy to investigate the account and will pass the credit to the account, they have picked up the request.

Kind Regards,

Alice van der Merwe

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