MTN *****ING MY MONEY AGAIN

Item: MTN South Africa
Rating: 2
Author: Aletta R

About 4c is consistently taken off my balance every month and now I suppose because they think I haven't noticed, an amount of R4.95 on top of that has been taken off without my having used the phone.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

05 Jan 2018, 17:17

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

Kindly reply with your Id or account number in order for us to investigate and resolve your problem accordingly.

Regards

Mike Ramaboka

Complaints Management Team

MTN South Africa's reply05 Jan 2018, 17:17

Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

Kindly reply with your Id or account number in order for us to investigate and resolve your problem accordingly.

Regards

Mike Ramaboka

Complaints Management Team

Aletta R's updateReviewer Update

06 Jan 2018, 15:34

This answer is just a delaying tactic. I am on prepaid. What difference does it make what my ID number is. If they can ***** my money what will they be doing with my ID? The fact remains that money is being taken from this account. After all I have been RICA'd. Check my name matches to my number.

Aletta R's update06 Jan 2018, 15:34

Reviewer Update