MTN *****ing my money - AGAIN!

Could you urgently advise on my account. This was paid up in April and I have struggled to get a paid up letter from both parties – MTN and Hammond Pole Attorneys. I have sent through my POP for the last payment made as well as confirmation from the attorneys that the account had been paid up and that MTN had reactivated my lines – which by the way I have reiterated time and again that they need to be converted to pre-paid lines once reactivated!

Up until today: 1. I don’t have a paid up letter and this means that this record still shows on my credit profile 2. I have since started getting new bills/ statements which suggest to me a new contract account has been opened in my name that I am not aware of 3. I have also started getting legal correspondence that I have defaulted on my payments from HP attorneys 4. Both my lines have still not been activated and no one can give me answers on how this can be resolved

I have been to the MTN store many times and logged in numerous queries to have this resolved but the staff at the Sandton store are equally as useless. I am extremely disappointed in the service offered by MTN and would like this resolved as a matter of urgency or do I need to get legal help in order for someone to get back to me?????!!!!!!!