1 reviews | Active since Mar 2012
MTN *****ing my money
<p>I had a MTN contract withAutopage which was cancelled in November 2015. In February I was debited in error for this contract - I instructed my bank to reverse this payment. Then in April I get an invoice from MTN for an unknown account. I could nto open the account as I had no login details so I ignored the mail. In May, I once again got an invoice AND I was debited at the end of May. I queried this from my bank as do not recognise any of the details in the mail and debit to my account at all. Now in June, I got another invoice and afterquery this and trying different methods, I was able to open the invoice and noticed that it was for a completely unknown number. After some mails between myself and the collections department, I am told that it is the Autopage account which has been moved to MTN. I dispute this as the account has been cancelled already AND the Cell number in the invoice is completely new and not the same as per Autopage account. So, in fact, MTN is debiting my account witout authorisation!! When I mention it to the customer service department, i am told that I must report it to the police to stop MTN from *****ulantly debiting my account!! Can you belive that? A MTN representative tells me to take MTN to the police. Absolutely shocking!!! I am so glad I moved my acocutns form MTN</p>
Good day Johan,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with your MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Johan,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with your MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
HI, the number on the receipt is ********** 115 - I have never used that account and have not given the authority to open such account. And you representative has informed me to go to the police to report *****.
HI, the number on the receipt is ********** 115 - I have never used that account and have not given the authority to open such account. And you representative has informed me to go to the police to report *****.
