NvRvR
Neil van Rooyen van Rooyen
1 reviews | Active since Feb 2016
24 Feb 2016, 08:44
MTN *****ing my money!!!
MTN have been billing me for a contract that I cancelled 6 months ago!!! Every month when I get my bill, I see that it has been billed again and it has not been cancelled yet. I have phoned in every month, just to hear the previous person logged the request wrong!! Every month the same excuse from a different call centre agent!!<br> <br> I have 2 other contracts running with MTN, and am concidering leaving them if they do not fix this and refund me for the last six months!!!
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MTN South Africa's replyOfficial
25 Feb 2016, 15:34Hello Neilvr01,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply25 Feb 2016, 15:34
Official
Hello Neilvr01,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***