KR
Keith R
1 reviews | Active since Jul 2015
10 Jul 2015, 09:36
MTN *****ing my money
I use MTN to gain access to the Internet. Yesterday I received an SMS to advise me that MTN had installed Roaming Service which I had allegedly requested. I have no idea what this Roaming Service is and I certainly never asked for it. I tried the 'reply' function but the reply could not be sent. As I was sure that MTN was out to fleece me I made a comment on the internet on a news article about MYN's CEO.<br> <br> This morning I got an SMS from MTN claiming that I owe them R105, and a few minutes ago the amount had jumped to R210. This is outright ***** and I will not pay them. I can barely afford to go into town, let alone anywhere else in the world.
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello kejoy,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now removed the International Dialing service that was loaded on the number. The service was loaded in error on your number.
We have also now perused your account and see that your subscription increased in conjunction with our rate increase from the 1st of April 2015.
http://www.mtnblog.co.za/2015-rate-changes/
Please refer to your subscriber agreement form and check the clause around \Charges\".
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now removed the International Dialing service that was loaded on the number. The service was loaded in error on your number.
We have also now perused your account and see that your subscription increased in conjunction with our rate increase from the 1st of April 2015.
http://www.mtnblog.co.za/2015-rate-changes/
Please refer to your subscriber agreement form and check the clause around \Charges\".
MTN South Africa's reply02 May 2023, 21:58
Official
Hello kejoy,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now removed the International Dialing service that was loaded on the number. The service was loaded in error on your number.
We have also now perused your account and see that your subscription increased in conjunction with our rate increase from the 1st of April 2015.
http://www.mtnblog.co.za/2015-rate-changes/
Please refer to your subscriber agreement form and check the clause around \Charges\".
We are truly sorry for the inconvenience caused and for the breakdown in service.
We have now removed the International Dialing service that was loaded on the number. The service was loaded in error on your number.
We have also now perused your account and see that your subscription increased in conjunction with our rate increase from the 1st of April 2015.
http://www.mtnblog.co.za/2015-rate-changes/
Please refer to your subscriber agreement form and check the clause around \Charges\".