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albertus E

1 reviews | Active since Aug 2018

29 Aug 2018, 19:32

MTN *****ing my money

How MTN have been *****ing my money,2017 somewhere near July I got a phone call from MTN asking if I would like a phone and 55 rand airtime sounded nice so a agreed.Now 29 August 2018 and I still have have not received a phone nor airtime nor simcard,nor anything ,and still money for this contract is debited every month from my account.*****ing my money and I still have not received anything.dont know how many times I have caled castomer care but still no luck,wasting time and still getting nowhere.I am so fed up with them telling me they will cal me back and there untrusted words,I have 3 other contracts with MTN and cant wait to end them,please some one help me.to many ****s ,worthless services....

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Replies (2)
MTN South Africa
MTN South Africa's reply03 Sept 2018, 11:30
Official

Good day Albertus

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards,

Ayanda Mthimkhulu

Complaints Management Team

MTN South Africa
MTN South Africa's reply03 Sept 2018, 11:32
Official

Good day Albertus

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please give us a chance to look into this and revert back to you.

Warm Regards,

Ayanda Mthimkhulu

Complaints Management Team