GG
Gareth G
1 reviews | Active since Jul 2010
15 May 2015, 13:45
MTN *****ing my Money!
MTN continually overcharges my account. When I can get through to the call centre, they admit that they have overcharged me and promise to rectify and credit my account. Three months ago I did even receive a credit, however the same over charging issue persisted and I am now due further credits. I have called the call centre and been in email communication with MTN Customer Care - but am still deeply unsatisfied and out of pocket! Getting through to the Call Centre is impossible - I have been on hold for over an hour as I write this!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 May 2015, 11:44Hello gamms,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a request has been sent to our billing team to assist with the credit for the promo fees billed in February and March.
We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a request has been sent to our billing team to assist with the credit for the promo fees billed in February and March.
We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply17 May 2015, 11:44
Official
Hello gamms,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a request has been sent to our billing team to assist with the credit for the promo fees billed in February and March.
We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a request has been sent to our billing team to assist with the credit for the promo fees billed in February and March.
We do look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***