JK
Jacobus K

1 reviews | Active since Mar 2015

08 Mar 2015, 09:57

MTN *****ing my money

My name is JG Krohn and I was a Client of Nashua for more than 13 years and I had no problem what so ever with my account. since MTN took over the accounts form Nashua the problems started. My account was for Jan R918.00 for Feb R1799.00 and for March R2232.00. My account must only be +- R900.00 a month. Every time that I phoned Mtn they said they will fix the problem and nothing happened. IF you talks to them they are very rude and puts the phone down in your ear. I contacted the people which worked at Nahua before MTN took over and even they have problems with MTN. MTN said that the account will take 3 days to be corrected but is is now already 90+ days and nothing happened. I am a hard working man and do not have the money for there mistakes. My bank account looks very bad because of the premiums that is not correct.<br> <br> I spoked to Lindiwe after they put the phone down in my ear and she said they will open an investigation on my account. she is the only lady who gave me a reference no *** and said it will take three days to investigate and the they will com back to me. This should have been done 90 days ago.

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Apr 2015, 16:54
Official
Hello gkrohn,

Thank you for posting.

Please accept our apologies for the delayed response and the inconvenience this may have caused.

We have escalated the query and you will be contacted, and the matter will be resolved.

Regards,
Lawrence

REQ: ***