MTN *****ING MY MONEY

<p>Can anyone from the public with better knowledge than me please assist with how I can sort out these ******. For the past four months MTN has been deducting money from my account for a phone I have never had and every month I have to reverse the amount and block the transaction but they always manage to change their reference number. Each time I report this to them they fabricate responses and say it will be sorted and they will escalate the matter. Last month, this was their response: Hi Nompumelelo Please see response form the Sales team: You may advise the client that the line is terminated and a journal is in process to credit the account. Kind Regards Gillian but I was debited again so does anyone know what I can do to stop these ****** from *****ing from me and creating a bad credit record for me and the charges I have to pay each month.I have been patient but they have failed. Each month the money increases. Please advise this is my last resort.</p>