MTN *****ING MY MONEY!!!!
<p>I took out a laptop in 2013 @ R199 per month which came with a 1 GB data. Once the latop was paid in full in 2015 it was renewed for just the data @ R79 per month and I have been paying R79 since 2015. When I reached the 1GB limit I would get a warning notifying me that I had used all of the data and then the device would not work until the next month as this is a topup contract. All of a sudden without any notice or communication MTN debtited R579.80 for March! I queried this and 1 person said there is an error and the second person, Lerato, said it was used for internet usage (Call REF ********** 49)I explained the above and she responded that she will request a itemised billing. I never received any feedback. THEY THEN DEBITED R622.32 FOR APRIL!!! I have went to an MTN store on 30 April explaining the situation and they have sent an email to the customer service, however they were not able to assist me with anything. </p> <p>Firstly, I am going to dispute both these payments.</p> <p>Secondly, the only payments I am paying is R79 for March and R79 for April. Please send me your banking details for me to do this.. DO NOT DEBIT FROM MY ACCOUNT!</p> <p>Thirdly, cancel this contract immediately.</p> <p>I am extremly concerned that MTN thinks they have the right to take more than the contracted amount!</p>
Hello,
As meantioned in my complaint. It has never been a top up line. As when my data was up i would be notified and would not be able to use the ****le until the next month. So to my understanding and agreement it was never on a top up.
Please let me know when this was changed and why? I had not given consent for this and I am not responsible for your system errors.
As meantioned before to you consultants, we do not use this ****le alot and even if we did, it does explain the high usage. I will await the itemised billing but i refuse to pay anything beside the R79 * 2 as this was my original contract.
Could someone please call me to cancel this contract!!!!!!
Hello,
As meantioned in my complaint. It has never been a top up line. As when my data was up i would be notified and would not be able to use the ****le until the next month. So to my understanding and agreement it was never on a top up.
Please let me know when this was changed and why? I had not given consent for this and I am not responsible for your system errors.
As meantioned before to you consultants, we do not use this ****le alot and even if we did, it does explain the high usage. I will await the itemised billing but i refuse to pay anything beside the R79 * 2 as this was my original contract.
Could someone please call me to cancel this contract!!!!!!
Oh and if you sending itemised billing please send me 6 months, so that you and I can see that when i used the 1 gb up it was never used it that month again. This will prove that it was never a top up.
Thanks!
Oh and if you sending itemised billing please send me 6 months, so that you and I can see that when i used the 1 gb up it was never used it that month again. This will prove that it was never a top up.
Thanks!