1 reviews | Active since Aug 2011
MTN *****ing my money
<p>first of all I do not have an MTN account but for some reason MTN are pulling money out of my account. Not small amounts either. Last month they pulled out R1600+ I tried to contact them to ask what is going on with no help. No one answers the phone after holding on for nearly half an hour. I then called my bank to report a possible *****. They then reversed the amount and blocked the account from any further withdraws from MTN. Today MTN has drew another R3000+ from my bank account without any account with them or permission. How can mtn withdraw money from my account without having my permission or even having an account?</p>
Good day Mandy
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we require a sworn affidavit, certified copy ID and a case number in order for our ***** department to investigate the matter. Should you wish to see a copy of the ********** contract, please supply a section 205 subpoena as per policy and audit processes.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***
Good day Mandy
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we require a sworn affidavit, certified copy ID and a case number in order for our ***** department to investigate the matter. Should you wish to see a copy of the ********** contract, please supply a section 205 subpoena as per policy and audit processes.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***