sT
samantha T

1 reviews | Active since Apr 2015

29 Apr 2015, 12:28

MTN *****ing my money

I upgraded in September 2014. I had a friend with me that can confirm all theses facts. I told Nedine the lady who helped me with the contract that when my airtime is finished it is finished that's the type of contract I want as I have heard some horror stories. I was very persistent about this fact.<br> <br> My contract is for 379 per month. the first month I got a bill of R2 600 which was then debited off my bank account - this included black berry services ect. I went back to the branch to be told there is nothing they can do as I phoned to much!!! I then requested the limited to be checked and according to them it was never instated on the account. So they put it on. the next month when my Airtime was finished I got the voice activated prompt telling me to recharge as my airtime limit has been reached and I cannot make more calls. I then purchased airtime. That month I got billed over a thousand rand. oh and I don't even get the data that is supposed to come with the contract I have to buy each month.<br> <br> I then stopped the Debit order and converted to a cash paying client and pay per contract - now im suspended and they want to black list me!!!! disgusted as the call centre is non ex

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Replies (1)
MTN South Africa
MTN South Africa's reply19 May 2015, 13:10
Official
Hello Samlouis,

Thank you for your post.

Please accept our apologies for the delayed response and for any inconvenience caused due to a lapse in service.

Our records show that this matter has been resolved. The account will be capped at 100 minutes and after that you can load airtime if you wish.

Regards,
Nomonde.
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