RJ
Rueben J
1 reviews | Active since Jun 2013
27 Mar 2015, 09:48
MTN *****ing my DATA
Ive been wanting to log this complaint for a few months now already. I'm currently on a R399 contract package at the moment , on a monthly basis i get about R200 airtime and under 150MB data, now what ****es me off is that i'm paying around R400 a month and this 150mb of data i get is hardly enough to get by without purchasing more, nevertheless MTN on a monthly basis decides to ***** some of this data back saying \data bundle expired"this seems to be a new thing started 2 months ago or so"
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Replies (1)
MTN South Africa's replyOfficial
07 Apr 2015, 11:52Hello Rueben.Jacobs,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply07 Apr 2015, 11:52
Official
Hello Rueben.Jacobs,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,