LJ
Lihle J

1 reviews | Active since Jun 2015

16 Jun 2015, 08:00

Mtn *****ing my airtime

I had R110 airtime & 300 mb of data on Sunday & I didn't make any calls, or watch vids online but I woke up this morning to find ALL of my airtime & data finished. <br> <br> And then I tried to buy R15 airtime with loyalty points but when I try to call it says I have insufficient airtime but when I check balance on *141# the airtime is there. <br> <br> I want to know what chowed up all my data & what is the use of these loyalty points if you can't actually use the airtime that you but with them. <br> <br> I used to love MTN but now I think you people are ******.

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Jun 2015, 15:07
Official
Hello MissLilee,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the R 110.00 was used on the Internet and the loyalty airtime is for MTN to MTN calls.

Best regards
Mantoa
REQ:***