sL
sune L
1 reviews | Active since Aug 2012
21 Mar 2016, 00:16
MTN *****ing my airtime
I requested to take my number to prepaid as my contract ends on the 1st of april then they tolled me im gonna loose all my airime?? So its ok for MTN to ***** R400 from me as i have to pay for this and they feel it is fine just to take it??? So glad im FINALLY done with this ******* service provider!!!! Why can my money not be transferred???? Why am i then paying for you just to take my money?? Do i look like a charity case?????
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MTN South Africa's replyOfficial
23 Mar 2016, 17:33Hello sune89,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your contract is due to expire on the 04-04-2016. Kindly contact our Retentions department for the prepaid migration to be processed on or after the 04-04- 2016. Please be advised to use up the airtime an data as it will be forfeited during the migration process if not used. Please note that your contract allocated minutes cannot be carried over to prepaid.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your contract is due to expire on the 04-04-2016. Kindly contact our Retentions department for the prepaid migration to be processed on or after the 04-04- 2016. Please be advised to use up the airtime an data as it will be forfeited during the migration process if not used. Please note that your contract allocated minutes cannot be carried over to prepaid.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply23 Mar 2016, 17:33
Official
Hello sune89,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your contract is due to expire on the 04-04-2016. Kindly contact our Retentions department for the prepaid migration to be processed on or after the 04-04- 2016. Please be advised to use up the airtime an data as it will be forfeited during the migration process if not used. Please note that your contract allocated minutes cannot be carried over to prepaid.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your contract is due to expire on the 04-04-2016. Kindly contact our Retentions department for the prepaid migration to be processed on or after the 04-04- 2016. Please be advised to use up the airtime an data as it will be forfeited during the migration process if not used. Please note that your contract allocated minutes cannot be carried over to prepaid.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***