CB
Canvas B
1 reviews | Active since Jun 2010
02 Jul 2018, 22:26
MTN *****ing money/data?
Bought a 30 day data bundle on the 9th June 2018. Enquiry showed that it would expire on the 12 of June 2018. Which it did!! Bought another 30 day bundle on the 2nd of July. This bundle will expire on the 12th of July!!! Customer service is of no help. So what does 30 days means in MTN talk? This smells like *****ing data or a false representation of the product they are selling
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MTN South Africa's replyOfficial
03 Jul 2018, 05:58Good day Canvas,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that any 30 day bundle purchased by you lasts for a maximum of 30 days. This is accompanied with a certain amount of data. Should you use this allocation before the 30 day period, you will no longer have any data.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply03 Jul 2018, 05:58
Official
Good day Canvas,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that any 30 day bundle purchased by you lasts for a maximum of 30 days. This is accompanied with a certain amount of data. Should you use this allocation before the 30 day period, you will no longer have any data.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
CB
Canvas B's updateReviewer Update
03 Jul 2018, 07:55It is clear that you did not check anything about my complaint. If you have 4 Gb left 3 days after you have bought the bundle, it SHOULD NOT EXPIRE! Why does the bundle that I bought on the 2nd of July show an expiry date of 12th of July? 10 DAYS FOR A 30 DAY BUNDLE!!!!! No , no , no. On that day my recuring bundle should kick in and nothing should expire!!!
CB
Canvas B's update03 Jul 2018, 07:55
Reviewer Update
It is clear that you did not check anything about my complaint. If you have 4 Gb left 3 days after you have bought the bundle, it SHOULD NOT EXPIRE! Why does the bundle that I bought on the 2nd of July show an expiry date of 12th of July? 10 DAYS FOR A 30 DAY BUNDLE!!!!! No , no , no. On that day my recuring bundle should kick in and nothing should expire!!!