PJvR
Pierre Janse van Rensburg

1 reviews | Active since Aug 2012

22 Mar 2018, 13:27

MTN *****ing money out of my bank account

Dear MTN,

I would just like to find out how you figure it is legal to deduct money from my bank account that I did not sign for?

I received a spam SMS that stated: Welcome to Lalamobi. Cost: R7/day. To unsubscribe SMS stop to 31789. For help dial ********** 472.

I rep**** with a 'STOP', and received a SMS stating: 'You have been unsubscribed from Lalamobi 31789.

But a month later I get the same SMS saying Welcome.

NOW... the thing that bothers me, is that I have a fixed data contract only! I signed for a certain amount per month, and even stated to limit my over-usage to R0.00. I received my MTN invoice and to my surprise, I am liable to pay more than what I signed up for.

This is theft! If I do not get my money back, I will cancel and close my account with immediate affect!!!

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Replies (1)
PJvR
Pierre Janse van Rensburg's update23 Mar 2018, 09:51
Reviewer Update
This is still not acceptable. It is still theft!!! Never did I sign for any of this to be deducted. I need MTN to explain to me how they can add additional deductions to my account without my authorization!!!