BM
Blossom M
1 reviews | Active since Jul 2011
01 Sept 2015, 09:47
MTN *****ing money from my account on purpose
I finished paying my account in July and I moved the MTN number to prepaid in July. They did not load any airtime or data onto the number for the month of August, but guess what. When month end comes they deduct the money from my account. I am disgusted by the service that MTN is offering to its customers. If they don't want to do business they should just close down.<br> <br> This call center agent tells me I will have to wait 5 days before the money is paid back into my account after they investigate what happened. Bull ****, I want my money back and that's it. Quick to ***** but slow to pay back. I want it back with interest.<br> <br> MTN has really lost it shame, they need serious help.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
02 Sept 2015, 15:27Hello Xakzen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply02 Sept 2015, 15:27
Official
Hello Xakzen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
