MTN *****ING MONEY FROM ME!!

Item: MTN South Africa
Rating: 1
Author: Amarie van den Bergh

I HATE MTN! In January 2016 i opened an account with Mtn @ Kolenade Mall. The contract i signed up for is for the iphone 5S for R229.00 per month, but ever since then they deducted more than they should have. My first payment was R439 that was the subscription fee and upgrade fee all included. for the first two months they kept on deducting R105 that was for 'upgrade' and they also deducted my contract fee. i went into the shop and they promised to resolved it as soon as possible and they promised that MTN would give me back the R210 that they accidentally deducted for the first two months (WHICH I STILL HAVEN'T RECEIVED!!) Today my debit order for April went off and now they deducted R135 and my contract fee of R229 - FOR WHAT??? i want a full statement and explanation for what i am paying for! If i get no assistance i have no other option then to sue MTN as i only signed the contract for the payment of R229 per month.

Helpful (0)

Replies (3)

MTN South Africa's replyOfficial

04 May 2016, 18:45

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

We have accessed your account and have noted that the February debit order that went off was for R451.55 after then it has been for R229.00.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***

MTN South Africa's reply04 May 2016, 18:45

Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

We have accessed your account and have noted that the February debit order that went off was for R451.55 after then it has been for R229.00.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***

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Amarie van den Bergh's updateReviewer Update

05 May 2016, 06:21

You're feedback says absolute nothing to me. I went into the MTN store in February about the extra R105 that was being deducted from me and they then saw the payment went off from my account but they also didn't know why. I also went onto my MTN profile and didn't see the the other payments that you deducted from me, so please explain for what i am paying for EXTRA??? The R105 and the R135 that you deducted with my contract fee of R229 has a reference "Tenacity" ?? It even shows on my bank statements?? I'm going to reverse all payments if this is not sorted out ASAP PLEASE EXPLAIN!!!!!!!

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Amarie van den Bergh's update05 May 2016, 06:21

Reviewer Update

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Amarie van den Bergh's updateReviewer Update

21 Jun 2016, 10:09

Thank you MTN for sorting out the problem!! :)

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Amarie van den Bergh's update21 Jun 2016, 10:09

Reviewer Update

Thank you MTN for sorting out the problem!! :)