BK
Ben K
1 reviews | Active since Oct 2010
26 Aug 2019, 10:24
MTN *****ing money from elderly dementia sufferer
Hi,
We cancelled this number over two months ago ***) with MTN Tygervalley. It belongs to my girlfriend's dad, who is unable to use to number anymore - Number has not been used in the past two years anyway. MTN is refusing to cancel the number and he has been charged for the past two months. The man is a Dementia and Parkinson's sufferer and could urgently use this money in his healthcare, instead of MTN robbing him of it! Please cancel the contract as requested. All documentation has already been provided - MTN even confirmed cancellation, but he is still being charged!!!
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Replies (2)
MTN South Africa's replyOfficial
27 Aug 2019, 11:26Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply27 Aug 2019, 11:26
Official
Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
BK
Ben K's updateReviewer Update
09 Sept 2019, 09:35It's been two weeks since MTN's reply and absolutely NOTHING has been done about my problem - No feedback has been received either and MTN simply charged this man another month for a cancelled service! This is absolutely pathetic customer service.
BK
Ben K's update09 Sept 2019, 09:35
Reviewer Update
It's been two weeks since MTN's reply and absolutely NOTHING has been done about my problem - No feedback has been received either and MTN simply charged this man another month for a cancelled service! This is absolutely pathetic customer service.