cN
clyde N

1 reviews | Active since Nov 2015

02 Sept 2016, 10:13

Mtn *****ing Money by reserving money for data on prepaid

<p>Mtn i did not sign up for overdraft on my prepaid account plz stop reserving money for data today R23 if my data and airtime is finish i will buy and load my own bundles you have no right doing this action.</p> <p> </p> <p>******* this is against consumer act please send back all my money, you *******y took by reserving without my concent. *****</p> <p> </p> <p>Regards</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Sept 2016, 14:45
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes

Please be advised that the enhancement has been developed to indicate to you about the previous internet applications sessions that have been left running. As remedy, please minimize the number of applications running,turn the flight mode off and on again or reboot the device.

Thank you for bringing this matter to our attention.

Regards

Nompumelelo

REQ: **********