MTN *****ING MONEY AND LYING TO CLIENTS

I receive loyalty points from MTN. I use them to buy SMS bundles but these do not get loaded. Instead they bill me for sms sent once my monthly contract quota exhausted. The points get deducted though - typical. I even loaded a purchase in front of the store staff to prove the point.<br> Staff at Cradlestone promised feedback nearly 3 weeks ago - NOTHING. Call Center (when they don't cut you off can not help - in fact don't even know how their own systems work). Supervisor at call centre promised feedback in 48 hours - now several days later = NOTHING<br> Follow up call promised some sort of sim reset when I get an sms form them - nothing once again.<br> <br> This beyond PATHETIC<br> <br> Other complaints made to 808 call centre on my other contract numbers also never been responded to. <br> <br> But the CEO gets his bonus???