MTN *****ing money again!

Disappointed with the service I received from MTN. My account was debited with the usual amount but my data was not loaded onto my packaged. I contacted the call centre on 13th Dec, ref: 1-*** with a promise it would be sent to the necessary department. Contacted them again in 15th December, no feedback but it has been sent to the correct departmebt, ref: ***. Contacted the call centre again on 18th December and was told it would be escalated with the supervisor, total hogwash as no reference number was received. I have now contacted the call centre again, 29th December, with no resolutions whatsoever. I requested to cancel my contract, been on hold for more than 30 minutes waiting for a consultant in the cancellation department, ref: ***. Makes me wonder are people jumping ship or is the looped call just a gimmick? Quite sad because you would think MTN would be interested in keeping their clients during this trying time but I guess not.