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Aletta R

1 reviews | Active since Oct 2010

23 Jan 2018, 11:06

MTN *****ING MONEY AGAIN.

Finally got an itemized billing statement by electronically requesting one via the 173 number which I was told to do by Alice van der Merwe. It was just a column of cents without any dates or phone numbers dialed, which bears no resemblance whatsoever to my account. How they can have the cheek to send me something so totally nonsensical I don’t know. The people dealing with billing obviously have no clue whatsoever. Phoning 173 gets you pressing buttons for various info. No way can you speak to a consultant. I think Alice van der Merwe is simply passing the buck knowing that I wasn’t going to get any satisfaction from 173 and thus prolonging the matter because they obviously don’t want to admit to money being taken off an account *******ly. I have already cancelled one MTN number which was a Top Up deal because although not having gone over the minutes allotted to me, towards the end of the month I would be charged the out of bundle rate. I was always being credited for wrong charges. Even so, not good enough. Waste of time to get what is rightfully mine.

Really not impressed with MTN’s level of professionalism and expertise.

0
Replies (3)
MTN South Africa
MTN South Africa's reply24 Jan 2018, 21:12
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa
MTN South Africa's reply24 Jan 2018, 21:19
Official

Kindly contact 173 and request to speak to a Superior with regards to the itemised that was sent.

Thank you

Best regards,

AR
Aletta R's update25 Jan 2018, 16:32
Reviewer Update
Dear Mr. Ramaboka, As I said in my correspondence – on phoning 173 there is no facility to talk to anyone. I have just phoned again with the same result. It takes me back to button pushing and telling me that I can send my e-mail address to get a detailed billing list. I would obviously get the same ******* received before. Even an 8 year old would laugh at it. And to top it off when I checked the balance just now ANOTHER 6 cents has been deducted without my using the phone. MTN obviously thinks we would not notice a few cents but I’m tired of this happening now. The question still remains the R4.95 deducted end of Dec/beginning Jan without any calls being made. You said -: "We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives. We would like to assure you that we are actively working to improve our service levels." Well it doesn’t seem to be happening otherwise the 6c wouldn’t have come off today! Obviously just lip service and hoping I'll get tired of complaining. I hope anyone reading this will think twice about having MTN as their cellphone provider.